Privacy Policy
At DNA Labs India, we prioritize your privacy. This policy explains what data we collect, why we collect it, and how we protect it. We are an ISO 9001 certified lab committed to data security.
Introduction
This Privacy Policy describes how DNA Labs India ("we", "us", "our") collects, uses, stores, and shares information when you use our website or services. By accessing our website or providing your information, you consent to the practices described in this policy.
We are committed to protecting your personal data and complying with applicable data protection laws, including the Information Technology Act, 2000 and its rules.
Information We Collect
We collect information you provide directly, as well as information automatically collected when you use our website. The types of data we collect are summarized in the table below:
| Category | Examples | Purpose |
|---|---|---|
| Identity Information | Name, email address, phone number | To create and manage your account, provide services |
| Demographic Information | Age, sex, PIN code | To tailor services and ensure eligibility |
| Medical Information | Medical records, history, test results | To provide diagnostic services and reports |
| Payment Information | Credit/debit card details | To process payments securely |
| Technical Data | IP address, browser type, cookies | To improve website functionality and user experience |
How We Use Your Information
We use the collected information to:
- Provide, maintain, and improve our services.
- Process transactions and send notifications.
- Respond to your inquiries and provide customer support.
- Develop new services and enhance user experience.
- Comply with legal obligations and enforce our terms.
Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behavior. Cookies are small data files stored on your device. They help us remember your preferences and understand how you interact with our website. You can control cookies through your browser settings, but disabling them may affect functionality.
We also automatically collect IP addresses and device information for analytics and security purposes. This data does not personally identify you unless you voluntarily provide additional information.
Information Sharing and Disclosure
We do not sell your personal information. We may share your data only in the following circumstances:
- Legal Requirements: When required by law, court order, or governmental authority.
- Group Companies: With our group companies and employees who process data on our behalf, under strict confidentiality agreements.
- Consent: With your explicit consent for specific purposes.
Data Security
We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, firewalls, and access controls. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your data is stored on secure servers with restricted access. We regularly review our security practices to ensure compliance with industry standards.
Your Rights and Choices
You have the right to:
- Access and update your personal information.
- Request deletion of your data, subject to legal obligations.
- Opt-out of marketing communications.
- Withdraw consent at any time.
To exercise these rights, please contact our Grievance Officer using the details below.
Grievance Redressal
If you have any complaints or concerns regarding this policy or your data, please contact our designated Grievance Officer: